The Benazir Income Support Program (BISP) in Pakistan offers financial assistance to poor families, including eligible women, through the Rs. 13,500 Kafalat payment. However, some beneficiaries face illegal deductions during cash withdrawals. In September 2025, the 8171 Deduction Complaint System was introduced to address this issue.
What is the BISP Deduction Complaint System?
BISP Deduction Complaint System Launch Visit official website
• Launched in September 2025.
• Allows reporting of unauthorized deductions by agents, retailers, or bank representatives.
• Free for all beneficiaries.
• Complaints filed via SMS, helpline, or BISP offices.
• Action taken against illegal deductions.
Why is This System Important?
Women’s Payment Issues You can read more: https://pwwfpunjab.com/
• Rs. 13,500 payment not fully received.
• Agents cutting Rs. 500 to Rs. 1,500 as “service charges.”
• New system protects full payment.
• BISP transparency ensured.
• Government aids in fraud prevention.
Who Can File a Deduction Complaint?
Complaint Filing for BISP Kafalat Beneficiary
• Registered beneficiary.
• Received less than Rs. 13,500 in September 2025.
• Forced deduction by agent/retailer.
How to File a Deduction Complaint?
Filing a Complaint with BISP
• Send SMS to 8171.
• Write CNIC number and mention “deduction complaint.”
• Call BISP Helpline at 0800-26477.
• Provide CNIC and payment details.
• Visit nearest BISP office.
• Fill out complaint form and submit proof.
| Method | Fee | Response Time | Action Taken |
|---|---|---|---|
| SMS to 8171 | Free | 2–5 Days | Deduction investigation |
| Helpline Call | Free | Instant | Immediate registration |
| Visit BISP Office | Free | 5–7 Days | On-spot verification |
| Online Portal (soon) | Free | Coming Soon | Will be added later |
What Happens After You Complain?
BISP Complaint Process:
• Verification of payment details.
• Action taken against agent/retailer.
• Deducted amount returned to account if approved.
How to Secure Your Full Rs. 13,500 Payment?
BISP Payment Guidelines
• Collect payments from authorized centers or partner banks.
• Count cash before leaving counter.
• Avoid extra service charges.
• Complain about deductions via 8171.
\Why Are Deductions Happening?
Deduction Deductions Causes
• Unauthorized agents fraud.
• Lack of beneficiary awareness.
• Weak rural monitoring.
• Government increasing surprise inspections and strict monitoring.
When Will You Receive the Refund?
Valid Complaint Process
• Deducted amount returned within 15-30 days.
• SMS notification from 8171 upon refund ready.
How Many Complaints Were Registered?
BISP Reports: September 2025
• Thousands of complaints received in Sindh, Punjab, KP.
• Major complaints: Rs. 500-Rs. 1,500 deductions.
• Actions taken against retailers and agents.
Benefits of the Deduction Complaint System
“Protecting Poor Families’ Rights”
• Ensures fair aid distribution.
• Reduces corruption and misuse.
• Builds trust between people and government.
Conclusion
Women would receive their whole Rs. September 2025, owing to the BISP 8171 Deduction Complaint System. 13,500 payment without fear of illegal cuts. Report deductions through 8171 SMS, helpline, or nearest BISP office for free, quick, and effective support.
FAQs
Does submitting a complaint about a deduction incur any fees?
No, it is totally free to file a complaint via the BISP office, hotline, or 8171 SMS.
How long does it take to receive the money that was taken out back?
It typically takes 15 to 30 days following verification.
What happens if my grievance remains unresolved?
For more action, you can contact the hotline or follow up at the BISP office that is closest to you.